Domestic shipping
NZ orders ship by tracked courier. High-value orders and turntables ship signature required.
- Tracked courier on every order
- Signature required on higher-risk shipments
- Reinforced vinyl mailers and double-boxed hardware packing
Shipping & Returns
Trusted tracked delivery with a 100% damage-in-transit guarantee.
Turntable Wax is built around specialist products, so the shipping promise has to feel as serious as the product selection.
Damage guarantee
If your order arrives damaged in transit, Turntable Wax will replace it or refund it in full.
- Contact us within 7 days of delivery
- Send photos of the item, packaging, and courier label
- Choose replacement or full refund where stock allows
Returns
Unopened standard-stock items can be returned within 14 days. Special orders and opened media are assessed case by case.
- Buyer covers change-of-mind return shipping
- Faulty or incorrect items are remedied at our cost
- Consumer rights under New Zealand law still apply